Refund Policy

Last updated: July 16, 2026. This policy covers the $199 case deposit and success-fee charges.

Deposit refund ($0 savings)

If we complete review and verified savings are $0, your deposit is refunded in full to the original payment method. We aim for a full refund; if a payment-processor fee is ever non-recoverable, we will disclose it before closing the case.

Timing

Once initiated in Stripe, card refunds typically appear in 5–10 business days depending on your bank. You will receive an email when the refund is submitted.

Mid-case cancellation

If you cancel after the Claim Map is delivered but before negotiation starts, the deposit is generally non-refundable because mapping work is complete. If you cancel before the Claim Map is delivered, contact us — we will refund when little or no substantive work has begun.

Success fee

Success fees are collected only after verified savings are documented and shown to you. If a fee was charged in error, email billing@getclearclaim.com within 30 days.

How to request a refund

1. Email billing@getclearclaim.com with your case ID (from confirmation or portal).
2. Or message us from the client portal if you have access.
3. We respond within two business days.

Related: Fee Disclosure · Terms · Contact